Sales Operations Representative (f/m/d) – Customer Service PharmBIO
About the Role: We are looking for an experienced Sales Operations Representative (f/m/d) to join our team. In this role, you will service our customers belonging to our PharmBIO business.
This position will be located at our facility in Putzbrunn near Munich, Bavaria, with work from home days possible as part of a hybrid arrangement, depending upon the responsibilities of the role and business needs.
- Demonstrate Excellent Customer Service and improving customer experience
- Build and maintain strong customer relationships
- Create and provide quotations to customers based on account classification and service level agreements
- Responsible for verifying orders entered meet with contractual demands
- Manage orders effectively & timely in compliance with PharmBIO processes
- Manage requests for credit notes, returns and billing adjustments
- Complaint management in accordance with our quality process and providing resolution to customers
- Actively partner with account/business teams (Field Sales, Product Specialists, Supply Chain, Quality, etc.) to exceed customer expectations
- Database maintenance
Required Qualifications:
- Minimum of 3 years’ experience in customer service
- Completed Commercial Apprenticeship or bachelor’s degree in a business discipline preferable but not compulsory
- Good technical understanding and experience in working for medtech regulated industry is a plus
- Independent, customer-focused way of working with a detail-oriented approach
- Exhibits professional behavior and contributes to a healthy team environment
- Excellent communication and organization skills both verbally and written
- Strong work ethics and embracing change
- Very good command of German and English language, additional (Italian) language capabilities are considered a plus
- Strong system and process skills with focus on continuous improvement, familiar with CMR and ERP system environment and good knowledge in MS Office applications
Desired Qualifications:
- Business acumen skills
Hybrid Working Arrangements are permitted with appropriate approval and compliance with Gore’s policy.
What We Offer: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.
We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits
We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.
Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.
Our Talent Acquisition Team welcomes your questions at gore.com/careers/contact
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