German & Polish Speaking Customer Service Representative (f/m/d)
About the Role: We are looking for a dedicated Customer Service Representative (f/m/d) to join our Medical Products team in our office in Barcelona to deliver functionally excellent customer service in different languages.
This position will be located at our facility in Barcelona with work from home days possible as part of a hybrid arrangement, depending upon the responsibilities of the role and business needs.
- Responsible for the entire Order to cash process, reception and integration in our ERP system following our company internal quality procedures
- Handle emergency orders
- Track orders and deliveries and attend to possible incidents
- Keep our customers informed about backorders in collaboration with our demand planners and our international warehouse
- Organize returns and contribute to maintaining a healthy inventory in collaboration with the customer and our Sales Team
- Arrange deliveries in collaboration with our European warehouse
- Process invoices and corrections through liaison with our European Accounting Service Centre
- Efficient management of documentary information regarding orders (delivery notes, invoices etc.)
- Provide our customers with basic product and pricing information. Daily interaction with mainly hospitals and clinics, as well as a variety of internal customers, located across the countries
- Propose process improvements and understand the department process flow for better efficiency and enhanced quality of service
Required Qualifications:
- 3 years minimum Customer Service experience in an international environment
- Fluent in German, Polish and English, other European languages are a plus
- Skilled in working with ERP/IT systems, plus experience of eCommerce solutions is very welcome
- Proactive problem solver with flexibility and the ability to multitask
- Excellent organizational skills and time managerial skills to work on tasks like emails and queue handling
- Remain detail oriented even under pressure, able to set priorities
- Committed to quality and providing a professional and responsive customer experience, supporting Gore’s business results
- Open communication, resilient and impact aware
- Flexibility to work in different teams, depending upon business needs
- Ability to communicate proficiently in the appropriate language and engage effectively across cultures, as well as adapt to the country specific processes
To help us fill this position we are collaborating with our external recruitment agency Wodker. When applying for this job, you agree that your application will be shared with that agency, who will get in touch with you directly. Please send us your CV in English.
Remote Working Arrangements are permitted for Associates, with appropriate approval and compliance with Gore’s remote working policies, from the country in which they are employed.
We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits
We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.
Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.
Our Talent Acquisition Team welcomes your questions at gore.com/careers/contact